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USA Basketball Refunds

USA Basketball Refunds
TEG Live has reached an agreed resolution with the Australian Competition & Consumer Commission relating to its investigation of TEG Live’s promotion of the USA Men’s Basketball games in Melbourne and Sydney in August 2019. This resolution involves TEG Live providing refunds to eligible customers.
A copy of our full media release is here.
Am I eligible for a refund?
Customers will be eligible for a refund if they fall within one of the below two categories:
1) Seating refunds
  • I bought my ticket(s) on or after 18 June 2018; and
  • I was seated on the floor at one (or both) of the Melbourne games.
2) Player refunds
  • I bought my ticket(s) on or after 15 August 2018;
  • I made a refund request to TEG Live, Ticketek or Ticketmaster before the Game on the basis that one or more USA players referred to in the Player Advertisements were not attending; and
  • I did not attend the relevant
 
When will I hear about a refund?
In accordance with it’s resolution with the ACCC, if you are eligible for a refund, TEG Live will contact you and will provide your refund by no later than 27 July 2020.
Contacts
Emailusabrefunds@teglive.com.au
Phone: 1300 130 613 / (02) 9053 4534 – Operating Hours – 9am-5pm, Monday – Friday.